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Effective and Empathetic Communication


Description
Communication is something everyone does every day. Yet, it is far and away one of the most difficult skills to learn. So many opportunities for conversations to go right or wrong. So many ways to change the meaning of words, intentions, and actions. In this session, participants will talk about the obstacles to good communication, how to improve your communication using empathy and intentionality, and how to make every conversation lead to trust-filled relationships.
Content
  • Section 1: Effective and Empathetic Communication Training
  • Effective and Empathetic Communication (Part 1)
  • Effective and Empathetic Communication (Part 2)
  • Effective and Empathetic Communication (Part 3)
  • Effective and Empathetic Communication (Part 4)
  • Section 2: Course Evaluation
  • Evaluation
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: 2 years
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